Returns & Exchanges

Return & Exchange Policy for ONLINE PURCHASE

If you are not completely satisfied with your purchase from ZHOU LIU FU Online Store (excluding sale items, discounted  sets, gift box and jewellery box), we offer an one-off free return and give you a full refund (except the shipping cost), or exchange for the same item in another size. For hygiene reason, we regret to advise that we do not accept return of all earrings products. 

You have to notify us within 14 days from the date of order arrival for processing the refund of the item. Therefore, you are suggested to contact our Customer Support about your return as soon as received the order. 

 
All returned goods will be inspected upon arrival at our appointed addresses. All items must be returned in resalable condition in original packaging and exchanged only one time per receipt. Returns that are not in original condition, outside of this time frame or unauthorised returns cannot be accepted.

Please note that return can only be processed through ZHOU LIU FU Online Store. No exchanges or refunds are permitted for sale goods and promotional items. We currently do not process exchange for a different product.

Instructions for Return & Exchange for ONLINE PURCHASE

If you decide to return your item for a refund or exchange for another size, please contact our Customer Support first. 

For all return & exchange orders via ZHOU LIU FU Online Store, please follow these steps to organise your return:

Provide the following information: 
Order number
Item(s) to be returned
Reason for the return

You will receive an email with the return instructions and a Return number given.

Please fill out the return form we send to your e-mail address.

Please pack the completed return form together with the item(s) in the original ZHOU LIU FU packaging in the parcel.

Products are accepted for credit or exchange within 30 days of purchase.

All merchandise must be in perfect saleable condition, with the sales receipt. Exclusions apply, please note:

Merchandise under $10,000 will be accepted for return or exchange within 30 days of purchase.
Merchandise $ 25,000 or more will be eligible for exchange within 30 days of purchase.

If you have chosen to return or exchange, please send the item you wish to return to the following address by courier within 14 days.

The ZHOU LIU FU Online Store
Unit 2114-2115 on the 21st Floor of Peninsula Square 18 Sungon Street, Hunghom, Kowloon, Hong Kong.

 
Please note that customer should bear the shipping cost for returning the item to ZHOU LIU FU and be responsible for the safety of the delivery.

Upn receipt of the return and confirmation of its original condition, we will promptly process your refund or exchange. If you choose refund, we will credit your original credit card of payment within 7-14 working days. If you would like to exchange, we will deliver the new item to the address of your original order within 7-14 working days.

You will be notified by email when we received your return and also after the refund or exchange has been processed.

Please note that the actual time for the refund to be shown in your account of the same credit card used for placing the order will be depending on your card issuing bank. Please contact your bank directly for further details.